Service marked complete
Approved message
Thanks for choosing us. Would you share an honest review of your experience?
✓Neutral wordingNo positive-only prompt
✓No coupon or rewardFeedback is not purchased
Review request workflow · configuration-dependent
Ask for honest reviews at the right time.
Where review workflows are enabled, a completed job can trigger an approved request, keep reply activity visible, and hand questions or concerns to a person.
Configuration-dependent
A consistent ask—without buying praise.
Halie can support an honest request. It cannot guarantee a response, rating, or public review.
- Completed-job trigger
- Approved request wording
- Honest feedback invited
- Human response available
TriggerEligible completed work
RequestApproved + unbiased
IncentiveNone for praise
ReplyVisible to a person
The request path
Make the ask part of the completed-job handoff.
The workflow begins with an eligible customer, uses approved neutral wording, and keeps feedback or exceptions visible for human attention.
- 01
Work is completed
The finished job or appointment becomes the configured trigger.
- 02
Eligibility is checked
Consent, suppression, timing, and channel rules apply first.
- 03
Approved request is sent
The message asks for an honest review without promising a reward.
- 04
Activity stays visible
A reply or workflow action remains attached to the customer.
- 05
A person responds
The team handles concerns, questions, and public replies with judgment.
Configuration example
See the checks around the review request.
This is example interface data—not a customer review, rating, response-rate claim, or endorsement.
Illustrative Halie UIReview requestExample job · Approval required REQUEST PREVIEW WORKFLOW CHECKS
Ready for a person to approve
1Completed-job triggerEligible record only
2Consent and suppressionChecked before send
3Reply remains visibleTeam handles the response
4Directory rules applyConnection must be supported
Review workflows, directory connections, messaging, consent, delivery, and usage depend on configuration. Follow each review site's current rules.
Boundaries and control
Ask honestly. Keep the response human.
A review request should not pressure the customer, hide critical feedback, or trade a reward for praise.
Approve neutral wording
Edit the request, timing, eligible audience, channel, and stop rules before launch.
Do not gate the request
Do not send only happy customers to public review pages or suppress people likely to be critical.
Let a person respond
Questions, concerns, and important public replies deserve review and human judgment.
The business can identify completed work and eligible customers.
The team has a supported review destination, neutral wording, and a person prepared to read and respond.
- Completed services
- Finished appointments
- Documented consent
Workflow and directory access must be confirmed.
Triggers, connections, channel registration, consent, suppression, timing, and usage depend on the selected configuration.
The customer controls the review.
Halie does not guarantee delivery, responses, ratings, publication, directory acceptance, or reputation outcomes.
Questions
Before you ask for a review.
Confirm eligibility, wording, review-site rules, supported connections, and who will respond to feedback.
Does Halie guarantee positive reviews?
No. Halie can support an honest review request but cannot guarantee that a customer responds or what they say.
Can I offer a reward for a positive review?
Halie does not recommend incentives for positive reviews. Incentives can undermine trust and may violate a review site's rules or applicable law.
Can I send only happy customers to the review site?
Do not use Halie to gate reviews or suppress critical voices. Ask eligible customers for honest feedback and follow the current rules of each review platform.
Can AI reply to reviews?
Where enabled, AI may help prepare a response, but it can be wrong. A person should review important, sensitive, or public-facing replies before posting.
Is review follow-up included automatically?
No. Review workflows, directory connections, messaging channels, and usage depend on the selected configuration and should be confirmed before purchase.
What costs extra?
Phone, SMS, email, AI, taxes, and applicable paid third-party services are separate from the $97 monthly base subscription.
Make the honest review request part of the handoff.
Tell us how you mark work complete and where customers review you. We will confirm the supported workflow before anything goes live.
Ask about availabilityModule access, connections, and usage depend on configuration