Approved replyThanks for reaching out. What can we help with?
CustomerOur AC stopped cooling this afternoon.
Configured questionIs there any smoke, burning smell, or standing water?
✓Next action visibleTeam review or approved availability
Instant lead follow-up
Respond while the enquiry is still fresh.
Prepared replies and editable rules can start the routine follow-up while the shared inbox keeps the contact, conversation, and next action visible to your team.
Practical outcome
One enquiry. One visible conversation.
“Instant” describes the intended workflow, not a guaranteed response or delivery time.
- Prepared first response
- Editable timing and messages
- Shared inbox context
- Stop on reply or handoff
InputSupported enquiry
ResponseApproved message
RecordShared inbox + CRM
BoundaryHuman judgment
The response path
Stop rebuilding the lead story across separate inboxes.
The workflow can handle a defined first move, save the reply to the contact, and leave the next decision where the team can see it.
- 01
Enquiry arrives
A supported call, message, or connected request reaches Halie.
- 02
Contact is visible
The source and customer record stay attached.
- 03
Approved reply starts
The configured message asks only the questions you approve.
- 04
Reply changes the path
The workflow can stop, notify, qualify, or offer the next step.
- 05
A person can continue
The team reads the history and takes over without starting again.
Product demonstration
See a new enquiry become an actionable conversation.
All names, messages, and times below are example data. The demonstration shows a configured path, not a response-time or conversion claim.
Illustrative Halie UIShared inboxExample data Maya Cole · New enquiry
MC
Maya ColeAC stopped working
JL
Jordan LeeEstimate question
AH
Alex HallAppointment update
Channel access, timing, delivery, AI behavior, consent, and usage depend on configuration.
Control
Automate the routine. Keep the judgment visible.
Good follow-up knows when to wait, when to stop, and when to leave the conversation for a person.
Edit every prepared message
Set the wording, timing, allowed questions, and business rules before launch.
Stop when the customer replies
A reply can end the sequence or move the contact to another configured step.
Hand off with context
The person taking over can see the contact, messages, and prior actions.
New enquiries are waiting for somebody to notice.
The business has repeatable first questions, approved responses, and a person who can handle exceptions.
- Calls
- Messages
- Connected requests
Each source needs a supported connection.
Channel access, consent, carrier registration, inbox routing, and usage must be confirmed before customer-facing automation begins.
Fast is not the same as unsupervised.
Pricing exceptions, complaints, emergencies, regulated advice, and unusual requests should wait for a person.
Questions
Before you switch on follow-up.
Start with supported sources, approved messages, and one clear handoff rule.
Does “instant” mean every reply is immediate?
No. Timing and delivery depend on the configured workflow, enabled channel, registration, consent, carrier behavior, and account status.
Can I edit the follow-up?
Yes. Halie includes editable messages and automation rules.
What happens when the customer replies?
The configured workflow can stop, change stage, notify the team, or leave the conversation for a person.
Can AI answer any question?
No. AI can be wrong. Set approved information and boundaries, and route questions requiring judgment to a person.
Does Halie generate the lead?
No. Halie helps handle supported enquiries already reaching the business and does not guarantee traffic, leads, bookings, or revenue.
What costs extra?
Phone, SMS, email, AI, taxes, and applicable paid third-party services are separate from the $97 monthly base subscription.
Put a visible next step behind the next enquiry.
Tell us where leads arrive today. We will confirm the supported channels and configuration before customer-facing follow-up begins.
Email us to start$97/month · One business · Usage separate