Privacy Policy

Last updated 17 August 2026

This policy explains what Halie AI LLC ("halie", "we", "us") does with personal information when you visit halie.ai, when you hold a halie account, and when your own customers are contacted through it. It covers the halie website, the halie platform, and the phone, messaging and email services delivered inside it.

1. The two roles we play

This distinction matters, because different rules apply to each.

• We are the controller for information about our own website visitors and account holders. That means your name, your business, your login, your billing information and how you use the product. We decide why and how that is processed, and this policy governs it.
• We are the processor for the contact data you bring into your account: your customers, their phone numbers, email addresses, conversations, call recordings and notes. You are the controller of that data. We process it on your instructions in order to run the service for you. Your own privacy notice, not this one, governs your relationship with those people.

If you are a customer of a halie account holder and you want your information corrected or deleted, contact the business you dealt with. If you cannot reach them, write to us and we will pass the request on.

2. What we collect

• Account information. Name, business name, email address, phone number, postal address, and payment details processed by our payment provider. We do not store full card numbers.
• Content you put in. Contacts, conversations, calendars, forms, files, templates and automations you create or import.
• Communications data. Records of calls, texts and emails sent or received through the platform, including numbers, timestamps, duration, delivery status and, where you have enabled it, recordings and transcripts.
• Usage and device data. IP address, browser and device type, pages viewed, features used, and diagnostic logs, so we can keep the service working and secure.
• Support communications. What you send us when you ask for help.

3. Why we use it, and our legal bases

• To provide, operate, maintain and support the platform. Performance of a contract.
• To take payment, issue receipts and chase failed payments. Performance of a contract.
• To keep the service secure, prevent fraud and abuse, and enforce our terms. Legitimate interests.
• To improve the product and understand which features are used. Legitimate interests.
• To send you service notices about your account, billing and security. Performance of a contract.
• To send you marketing about halie, where you asked for it or where we are permitted to. Consent or legitimate interests. You can stop this at any time.
• To meet legal, tax, accounting and regulatory obligations. Legal obligation.

4. Messaging and telephony data

Some of this we are required to state plainly, and all of it is worth stating plainly.

• If you give us your mobile number, you may receive text messages from halie about your account, your enquiry and the services you asked about. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Consent to receive text messages is not a condition of any purchase. Carriers are not liable for delayed or undelivered messages.
• No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Consent to receive messages is never sold, rented or passed on.
• Where you use halie to message your own customers, you are the sender. You are responsible for obtaining and keeping records of their consent, for honouring opt outs promptly, and for complying with the messaging law that applies to you. Our Terms of Service set that out in detail.
• Where call recording is enabled, recording laws differ by state and country, and some require the consent of everyone on the call. Getting that consent is your responsibility.

5. Cookies and similar technologies

Halie and the providers used to operate the website and platform may use cookies or similar storage. Some are necessary for login, security, and service operation. Any optional analytics or preference controls available for a particular service are described where that service is used. You can also block or delete cookies in your browser, though some functionality may stop working.

6. When we share information

We do not sell your personal information, and we do not share it for cross-context behavioural advertising. We disclose it only in these cases.

• Service providers who help us run halie. By category: cloud hosting and storage, telephony and SMS carriers, email delivery, payment processing, error monitoring and analytics, and customer support tooling. Their own terms and privacy commitments may also apply. Contact us for information about the provider categories used for your account.
• Where the law requires it, or to respond to a valid legal request.
• To protect rights and safety, ours, our users' or the public's.
• In a business transfer, if halie is ever sold or merged. You will be told before your information becomes subject to a different policy.

7. Security

We use administrative, technical and organisational safeguards designed to protect personal information. The exact controls depend on the service and providers involved. No system is perfectly secure and we cannot promise absolute security. If we become aware of a breach that requires notice, we will notify affected people and regulators in line with applicable law.

To report a security issue, email hello@halie.ai with "security" in the subject line.

8. How long we keep it

• Account and content data: while the account is open and for the period reasonably needed to provide the service, resolve disputes and meet legal obligations.
• After cancellation: access, export and deletion follow the current process communicated for the account. Contact data export is included; confirm the available format, timing and any other record types before cancellation.
• Billing and tax records: for the period required by applicable law.
• Security logs and backups: for as long as reasonably necessary under our operational retention schedules, legal obligations and backup cycles.

You can ask for deletion sooner. We will do it unless we are legally required to keep something, and we will tell you if that is the case.

9. Your rights

Depending on where you live, you may have some or all of the following rights: to know what we hold, to get a copy, to correct it, to delete it, to take it elsewhere in a portable format, to object to or restrict certain processing, to opt out of sale, sharing or profiling, and not to be discriminated against for exercising any of them.

UK and EEA. Those rights come from the UK GDPR and the EU GDPR. Where we rely on consent you can withdraw it at any time. You also have the right to complain to your local supervisory authority.

California privacy rights

Under the California Consumer Privacy Act as amended by the CPRA, California residents may request to know the categories and specific pieces of personal information we have collected, the sources, the purposes, and the categories of third parties we disclose to; request correction; request deletion; and limit the use of sensitive personal information. We do not sell personal information and we do not share it for cross-context behavioural advertising, and we have not done so in the preceding twelve months. We do not knowingly sell or share the personal information of anyone under 16. You will not be discriminated against for exercising any of these rights.

Colorado privacy rights

Under the Colorado Privacy Act, Colorado residents may access, correct, delete and port their personal data, and opt out of targeted advertising, sale and certain profiling. If we decline a request you may appeal, as described below.

Connecticut privacy rights

Under the Connecticut Data Privacy Act, Connecticut residents have the same set of rights, including access, correction, deletion, portability and opt out of targeted advertising, sale and certain profiling, together with a right of appeal.

Utah privacy rights

Under the Utah Consumer Privacy Act, Utah residents may access, delete and port their personal data and opt out of targeted advertising and sale.

Virginia privacy rights

Under the Virginia Consumer Data Protection Act, Virginia residents may access, correct, delete and port their personal data, opt out of targeted advertising, sale and certain profiling, and appeal a refusal.

Other states

Residents of Texas, Oregon, Montana, Florida, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, Indiana, Kentucky and Rhode Island have comparable rights under their own laws as those laws come into force, and we honour them on the same basis.

Appeals. Where applicable law gives you an appeal right, reply to our decision or write to hello@halie.ai with "appeal" in the subject line. We will respond and provide any required regulator information within the applicable legal period.

To exercise any right, email hello@halie.ai. We respond within the period required by applicable law and may use a permitted extension for a complex request. We may need to verify your identity first. An authorised agent may act for you with written permission.

10. International transfers

We are based in the United States and our service providers may be located in other countries. Where cross-border transfer rules apply, we and the relevant providers use the safeguards required for the service and location involved. Contact us if you need information about a transfer that applies to your account.

11. Children

halie is a business product and is not intended for anyone under 18. We do not knowingly collect information from children. If you believe a child has given us information, write to us and we will delete it.

12. Changes to this policy

If we change this policy we will update the date at the top of this page. If the change is material we will tell account holders directly before it takes effect.

13. How to contact us

Halie AI LLC
114 Buren Way, Temple, GA 30179
hello@halie.ai

We respond to privacy enquiries and verified rights requests within the time required by applicable law.